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Retail Service Advisor

2 months ago

Schaumburg, Illinois, United States Prismhc Full time

Customer Service Representative in Retail

Company: Prism Health Care Services

Location: Schaumburg, IL

We offer a comprehensive benefits package including Health, Dental, Life Insurance, 401k, and generous Personal Time Off for our full-time team members. This role is ideal for individuals who enjoy engaging with customers.

POSITION OVERVIEW:

Under the supervision of the Branch Manager, this role is accountable for all customer service functions related to the seamless transition of care.

REQUIREMENTS:

  • Experience in DME customer service is preferred.
  • Demonstrated success in customer service roles.
  • Strong understanding of federal, state, and accrediting body regulations.
  • Ability to collaborate effectively with both internal and external stakeholders.
  • Proven skills in teamwork and collaboration.
  • Capacity to work independently.
  • Comprehensive knowledge of the various departments and revenue cycle roles within Prism Health Care Services, Inc.
  • Exceptional oral and written communication, problem-solving, investigative, and analytical abilities, along with strong listening and interpersonal skills.

KEY RESPONSIBILITIES:

  • Promote the company’s programs and services to designated referral sources.
  • Support the mission, vision, and strategic objectives of the organization.
  • Respond to customer inquiries with courtesy and respect.
  • Engage with customers in a manner that reflects ownership and accountability.
  • Deliver high levels of customer care and responsiveness.
  • Maintain a thorough understanding of products and services.
  • Accurately process all sales transactions, including cash, check, or credit card payments.
  • Ensure a clean retail environment and maintain appropriate stock levels.
  • Assist with patient discharge and equipment fitting to ensure a complete transition of care.
  • Collaborate with Quality Assurance to verify the accuracy of referrals prior to delivery and patient education.
  • Establish and nurture positive relationships with referral sources, providing education on medical equipment qualifications and policy updates.
  • Handle incoming patient and referral calls, verifying all necessary information.
  • Direct troubleshooting inquiries to the appropriate department when necessary.
  • Maintain organized patient files with all relevant documentation.
  • Report any patient or referral-related issues to the Branch Manager promptly.
  • Communicate essential information to Delivery Technicians or the Branch Manager as required.
  • Receive and process necessary paperwork and prescriptions.
  • Participate in required in-service training sessions.
  • Address customer complaints by investigating issues and providing recommendations to leadership.
  • Contribute to team objectives by achieving related results as needed.
  • Meet established monthly and quarterly productivity targets.
  • Adhere strictly to HIPAA compliance regulations and company policies.
  • Perform additional duties as assigned.