Customer Service Representative
2 weeks ago
National Seating & Mobility (NSM) is a leading provider of complex mobility solutions, serving clients in over 200 cities and Canada. Our mission is to deliver exceptional care and support to individuals with unique mobility needs.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for clients, care givers, and referral sources, providing exceptional support and service to ensure seamless delivery of our complex mobility solutions.
Key Responsibilities- Manage phone requests and inquiries in a professional and helpful manner
- Coordinate with branch staff, clients, clinicians, and care givers to ensure timely and effective delivery of services
- Assist in completion of work orders, including verification of client information and eligibility for funding
- Perform data entry, clerical support tasks, and assist with physical inventory as needed
- High School Diploma or G.E.D.
- Excellent communication and organizational skills
- Proficiency in computer software and systems
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Paid Time Off
- Company-paid holidays
- Health, dental, vision, and life insurance
- 401k company match
- Tuition reimbursement and education assistance
NSM is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
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