Customer Experience Specialist
5 days ago
We are seeking a highly skilled Customer Experience Agent to join our team at Whatnot, a leading livestream shopping platform and marketplace. As a key member of our customer-facing team, you will be responsible for delivering exceptional user experiences through process improvement, order management, and problem-solving.
Key Responsibilities:- Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments, and general questions with a high level of quality and in a timely manner.
- Become an expert in Whatnot's product, processes, and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research, and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
- Weekend availability required.
- 2+ years of Support experience handling email and/or chat services.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers, being customer-first, and serving customers.
- Proactive problem-solver and process-improver.
- Knowledge of Collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Previous start-up experience is a plus.
- Competitive hourly rate: $24.04/hour to $28.85/hour.
- Benefits package, including flexible time off policy, holiday pay, health insurance options, work-from-home support, and more.
- Equity in the company.
We are an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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