Customer Experience Specialist
4 weeks ago
Whatnot is the leading livestream shopping platform in North America and Europe, and we're looking for a talented Customer Experience Team Member to join our team. As a key member of our Customer Experience team, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving.
- Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner.
- Become an expert in Whatnot's product, processes, and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research, and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
- 2+ years of Support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers and being customer-first.
- Proactive problem-solver and process-improver.
- Knowledge of Collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Previous start-up experience is a plus.
- Competitive hourly rate: $24.04/hour to $28.85/hour + benefits + equity.
- Flexible Time off Policy and holiday pay for working Company-wide Holidays.
- Health Insurance options including Medical, Dental, Vision.
- Work From Home Support: Home office setup allowance, monthly allowance for cell phone and internet.
- Care benefits: Monthly allowance on both food and wellness, Annual allowance towards Childcare, Lifetime benefit for family planning.
- Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
- Monthly allowance to dogfood the app.
- Parental Leave: 16 weeks of paid parental leave + one month gradual return to work.
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