Patient Services Coordinator

1 week ago


Las Cruces, New Mexico, United States La Clinica de Familia Full time
Company Overview:

La Clinica de Familia (LCDF) is a Federally Qualified Health Center (FQHC) with multiple locations dedicated to serving the community in Southern New Mexico. With over four decades of experience, our mission is to empower and enrich families, individuals, and communities by delivering high-quality medical, dental, behavioral health, and educational services for diverse populations.


Position Type:

Non-exempt

Compensation: $14.62 per hour


Job Summary:

The primary responsibility of this role is to manage medical records and patient information, ensuring confidentiality and compliance with LCDF policies and standards. This position also involves assisting with various front office tasks, particularly in delivering exceptional customer service to patients at the designated clinic.


Core Competencies:
  • Outstanding communication skills with a focus on courtesy and respect; bilingual in English and Spanish is required.
  • Exceptional phone etiquette.
  • Strong time management abilities.
  • High attention to detail and organizational skills.
  • Self-motivated and adaptable, capable of communicating effectively with diverse staff members.
  • Excellent judgment and discretion.
  • Ability to maintain confidentiality at all times.
  • Capacity to work efficiently under pressure with minimal supervision.
  • Good organizational and analytical skills.
  • Strong customer service, communication, and interpersonal skills.
  • Commitment to fostering a positive patient experience.
  • Basic math skills.
  • Proficient in basic office tasks, including the use of Windows-based software, copiers, and fax machines.
  • Demonstrated respect and cultural sensitivity towards patients.
  • High level of flexibility.
  • Competency in basic computer skills.

Job Requirements:
  • High school diploma or equivalent; completion of a medical terminology course is preferred.
  • One year of experience in a records department is preferred.
  • Able to thrive in a high-stress environment.

Benefits:
  • Health Insurance - PPO
  • Dental Insurance
  • Vision Insurance
  • 401(K) with employer matching
  • Life and AD&D Insurance
  • Short Term Disability
  • Long Term Disability
  • Supplemental Life Insurance
  • Paid Time Off (PTO)
  • Holidays (9)
  • Education Reimbursement
  • Cafeteria Plan
  • Employee Assistance Program
  • Travel Reimbursement


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