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Bilingual Patient Scheduling Coordinator

2 months ago

Las Cruces, New Mexico, United States Southwest Sport and Spine Center, Inc. Full time
Job OverviewBenefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Position: Bilingual Patient Scheduling Coordinator

Location: Not specified

About Us: Southwest Sport and Spine Center, Inc. is a progressive physical therapy organization dedicated to enhancing the quality of life for individuals. We are looking for dedicated professionals to contribute positively to our mission.

Role Summary: The Bilingual Patient Scheduling Coordinator is a patient-focused role that requires a concierge-like approach. The ideal candidate will demonstrate warmth, friendliness, and engagement while upholding professionalism, respect, and courtesy.

Key Responsibilities:
  • Coordinate scheduling for new patients' initial evaluations in physical therapy.
  • Manage multiple phone lines while delivering outstanding customer service.
  • Organize incoming patient referrals.
  • Update and maintain provider schedules accurately.
  • Ensure the precision of patient information entered into the EMR system.
  • Assist with patient check-in and check-out procedures as required.
Qualifications:
  • Bilingual proficiency in Spanish (reading, writing, and speaking).
  • High school diploma or equivalent.
  • A minimum of 2 years of experience in an outpatient medical office environment.
  • Exemplary professionalism and phone etiquette.
  • Ability to manage a high volume of phone calls.
  • Proficient in computer applications (Word, Excel, and Outlook).
  • Experience with EMR systems is preferred.
  • Familiarity with insurance verification and eligibility processes.
  • Strong analytical skills for cross-referencing provider schedules.
Additional Skills:
  • Excellent multitasking capabilities.
  • Accurate scheduling of patient appointments.
Why Consider This Opportunity?
  • Be part of a supportive and positive work environment.
  • Make a meaningful difference in the lives of others.
  • Opportunities for professional growth and development.
If you are a detail-oriented, compassionate, and organized individual, we encourage you to explore this opportunity.