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Bilingual Patient Appointment Coordinator
2 months ago
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Position: Bilingual Patient Scheduler (English & Spanish)
Company: Southwest Sport and Spine Center, Inc.
About Us: Southwest Sport and Spine Center, Inc. is a progressive physical therapy organization dedicated to enhancing the quality of life for individuals. We are seeking a passionate individual to contribute positively to our mission.
Role Summary: The Bilingual Patient Scheduler plays a crucial role in ensuring a seamless experience for new patients. The ideal candidate will exhibit a welcoming demeanor, exceptional communication skills, and a commitment to professionalism and respect.
Key Responsibilities:
- Coordinate scheduling for new patients seeking initial evaluations in physical therapy.
- Manage multiple phone lines while delivering outstanding customer service.
- Organize incoming patient referrals efficiently.
- Keep provider schedules updated and accurate.
- Ensure the precision of patient information entered into the electronic medical records (EMR) system.
- Assist with patient check-in and check-out processes as necessary.
- Bilingual proficiency in Spanish (reading, writing, and speaking).
- High school diploma or equivalent required.
- At least 2 years of experience in a medical office environment.
- Exemplary professionalism and phone etiquette.
- Ability to manage a high volume of phone calls.
- Proficient in computer applications (Word, Excel, and Outlook).
- Familiarity with EMR systems is preferred.
- Understanding of insurance verification and eligibility processes.
- Strong analytical skills for managing provider schedules.
- Effective multitasking capabilities.
- Accurate appointment scheduling skills.
- Become part of a supportive and positive work environment.
- Make a meaningful difference in the lives of others.
- Explore opportunities for professional growth and advancement.