Customer Success Manager

4 weeks ago

New York, New York, United States Presidio Full time

Unlock Your Potential with Presidio

We're seeking a highly skilled Associate Service Delivery Manager to join our team at Presidio. As a key member of our Managed Cloud Services team, you will be responsible for developing and executing operational support strategies that drive customer success on the AWS platform.

About the Role:

As an Associate Service Delivery Manager, you will:

  • Develop and execute operational support strategies to drive customer growth and success on the AWS platform
  • Explain transformational concepts to executive decision makers and influence their technology strategy
  • Maintain a keen understanding of Managed Cloud Services and their relationship to other services in Presidio's portfolio
  • Maintain an understanding of enterprise technology adoption
  • Possess exceptional customer focus and a bias for action
  • Work vigorously to earn and keep customer trust while communicating a bold direction that inspires results
  • Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact
  • Develop and deliver Quarterly Business Reviews to effectively prove the value of Managed Cloud Services quarter over quarter, year over year
  • Manage customer onboarding projects for implementation of Managed Services Best Practices and Operational Readiness Requirements
  • Manage Well-Architected Review remediation projects for Managed Cloud customers
  • Provide the service development team with customer feedback and service performance metrics to help identify potential new features or process improvements
  • Ensure that all client records and required documentation is complete, accurate, and maintained throughout the duration of the contract
  • Review service failures and confirm appropriate Problem Management actions are being developed and executed
  • Develop and maintain customized communication plans for each client

Requirements:

  • Bachelor's degree in computer science, business, or a related field, or military or equivalent work experience
  • AWS Certified Cloud Practitioner
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Strong written/interpersonal and leadership skills

About Presidio:

Presidio is a leading global IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise, and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India, we support 2,800+ professionals, including 1,600 technical engineers. Presidio is a trusted advisor to our clients on a national level while also bringing our global scale and expertise to bear.

Equal Opportunity Employer:

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

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