Hotel Guest Relations Specialist

1 week ago


Raleigh, North Carolina, United States CMC Hotels Full time

Are you seeking a workplace where you can THRIVE? Look no further than CMC Hotels, where we prioritize the development of our team members. Our associates are the cornerstone of our success, and we are committed to fostering their growth and achievements.

We provide our team members with a comprehensive benefits package, subject to eligibility, which includes:

  • Competitive compensation based on experience
  • Paid time off
  • Holiday compensation
  • Health, Dental, and Vision Insurance
  • Sick leave
  • 401k retirement plan
  • Complimentary Life Insurance
  • Short-term Disability Insurance at no cost
  • Discounts at Hilton Hotels

Key Responsibilities include, but are not limited to:

  • Communicating with the outgoing shift and management to stay informed about hotel operations.
  • Delivering prompt check-in and check-out services.
  • Maintaining knowledge of hotel facilities and ongoing events.
  • Providing guests with details regarding hotel policies and available amenities/services.
  • Assisting in achieving monthly brand standards related to customer service, staff training, and brand visibility.

Qualifications:

  • Prior experience with Hilton/OnQ systems is essential.
  • Self-motivated with the ability to work autonomously.
  • Strong commitment to work and a drive for success.
  • Must have a clean background check and reliable transportation.
  • Proficient in basic accounting and math, comfortable with technology, and possess excellent customer service and communication abilities.


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