Guest Services Associate
1 week ago
Position Overview:
As a vital member of our hospitality team, the Front Desk Clerk at Renaissance Raleigh North Hills Hotel plays a crucial role in delivering exceptional customer service and ensuring a memorable experience for our guests.
Company:
Hotel Resource
Location:
Raleigh, NC
Category:
Customer Service, Hospitality - Hotel, Administrative Support
Employment Type:
Full-Time
Key Responsibilities:
- Provide outstanding service to guests with professionalism and courtesy.
- Maintain a welcoming atmosphere and high standards of hospitality.
- Address guest inquiries and resolve concerns promptly and effectively.
- Process guest charges, manage payments, and adhere to cash handling protocols.
- Handle guest correspondence and messages with confidentiality and respect.
- Stay informed about hotel offerings and promotions to assist guests effectively.
- Communicate guest feedback and concerns to relevant departments and management.
- Respond to incoming calls and assist lobby visitors with front desk needs.
- Understand and implement hotel safety and emergency procedures.
Why Work With Us:
At Hotel Resource, we pride ourselves on fostering a positive work environment where every associate is valued. We offer competitive compensation and a comprehensive benefits package for full-time employees, including:
- Medical, dental, and vision insurance
- Life insurance and disability options
- 401K plans
- Tuition assistance
- Discounted room rates at managed hotels
- Opportunities for training, development, and career advancement
Our culture is built on the principles of Quality, Integrity, Community, Profitability, and Fun. We strive to create a workplace where associates feel appreciated and engaged. If you take pride in your work and are committed to exceeding guest expectations, we invite you to explore this opportunity with us.
Equal Opportunity Employer:
We are proud to be an EEO employer and maintain a drug-free workplace.
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