Field Service Manager

4 days ago

Minneapolis, Minnesota, United States Barry-Wehmiller Companies Inc Full time
About Us

At Barry-Wehmiller, we are a global leader in designing and manufacturing cutting-edge solutions for end-of-line packaging equipment, labeling, and converting. With a presence in nine manufacturing facilities and a team of over 800 experts, we are proud to be a trusted partner for our customers worldwide, with installations spanning more than 50 countries. Our extensive range of products and service network offers innovative technology and unparalleled technical support for manufacturing companies operating in various global market segments.

Job Description

Job Summary: The Field Service Leader will oversee the US Field Service operations for the BW Integrated Systems' Labeling product lines, with full accountability for achieving service, financial, regulatory compliance, and organizational development goals to ensure service excellence.

Key Responsibilities:
  • Hire, develop, and coach an accountable, high-performing field service team
  • Develop field service processes, procedures, and policies to meet company objectives
  • Negotiate service contracts and resolve billing discrepancies
  • Manage projects for their timely completion within budget and deadlines
  • Define and ensure achievement of service level agreements (SLAs)
  • Support the Customer Relationship Management (CRM) database and processes
  • Monitor and report team performance indicators
  • Ensure quality and operational excellence through ongoing process improvement and preventative actions
  • Work effectively with internal team members to drive business innovation, service strategies, revenue growth, continuous improvement, and development of new solutions
  • Lead strategic initiatives to improve volume and margins
  • Support product issues with rapid warranty resolutions
  • Determine required skills training for the field service team
  • Create and implement motivational programs
  • Track and analyze service data for continuous improvement initiatives
Qualifications:
  • A Bachelor's degree in a related field and 3 years' related experience, OR a two-year post-high school diploma/certificate and a minimum of 7 years of relevant experience
  • Previous leadership experience
  • Microsoft office skills including Outlook, Word, Excel, and PowerPoint
  • Excellent organizational, planning, and scheduling abilities
  • Superior written and verbal communication skills
Desirable Qualifications:
  • Microsoft Dynamics Knowledge / CRM experience
  • Programmable Logic Control (PLC) skills - programming & editing
Other Qualifications:
  • Valid driver's license and a good driving record with ability to travel by car
  • Ability to obtain a passport

At Barry-Wehmiller, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence, and meaningful work. Therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening, and/or skills assessments.

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