Field Service Operations Manager
7 days ago
Gateway Fiber is a leading provider of fiber-to-the-home services, seeking a highly skilled and experienced professional to fill the role of Field Service Operations Manager. Our company is committed to delivering fast, reliable, and affordable internet services to our customers, and we are looking for a talented individual to lead our Fiber Optic Installation team.
Job SummaryThe Field Service Operations Manager will be responsible for leading a team of Fiber Optic Installation Technicians, ensuring that our customers receive exceptional service and that our installations are completed to the highest standards. This role requires a strong understanding of fiber optic technology, excellent leadership and communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities- Team Leadership: Lead and manage a team of Fiber Optic Installation Technicians, providing guidance, support, and coaching to ensure that they have the skills and knowledge needed to perform their jobs effectively.
- Quality Control: Ensure that all installations meet our quality standards, and that our customers receive exceptional service.
- Field Safety: Perform and record field safety observations, and ensure that our technicians are following all safety protocols.
- Customer Service: Resolve customer complaints and issues in a timely and professional manner, and work to prevent escalations.
- Communication: Communicate effectively with internal departments and external service providers to ensure that our installations are completed efficiently and effectively.
- Training and Development: Provide training and development opportunities to our technicians to ensure that they have the skills and knowledge needed to perform their jobs effectively.
- Education: Associate's degree in electronics or a related field, or equivalent work experience.
- Experience: 3+ years of experience as a Fiber Optic Installation Technician, with experience managing teams.
- Skills: Advanced understanding of TCP/IP, network designs, network architectures, and network technologies. Excellent verbal and written communication skills, complex problem-solving skills, and good organizational skills.
- Physical Demands: Ability to walk over all types of terrain in all kinds of weather, carrying assorted tools. Ability to work standing 45-65% of the time, and to work with various hand tools, battery-powered, and non-battery-powered tools.
- Competitive Salary: A competitive salary and comprehensive benefits package, including medical, dental, vision, paid time-off, and a flexible work environment.
- Career Development: Opportunities for career development and growth, including training and development opportunities.
- Welcoming Company Culture: A welcoming and innovative company culture, with a focus on teamwork and collaboration.
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