Senior Insights Analyst, Field Operations

2 weeks ago


Atlanta, Georgia, United States Chick-fil-A Full time

Overview

The Senior Insights Analyst plays a pivotal role in spearheading the execution of the Film Study Program. This innovative Customer Throughput Consulting team utilizes film analysis in a virtual setting to assist Operators in evaluating and enhancing the efficiency of their drive-thru operations, as well as emerging service channels such as Curbside and Third-Party Delivery.

This position entails overseeing the program and providing operational leadership. The individual will ensure that the program is well-supported in terms of technology, processes, and daily operations.

Our Flexible Future model promotes a balanced approach to work, combining in-person and virtual interactions, thereby reinforcing essential aspects of the Chick-fil-A culture through collaboration and community building.

Key Responsibilities

  • Collect, review, and categorize all video footage for Virtual Film Study engagements.
  • Utilize insights and knowledge to enhance the sophistication and adaptability of the film study platform.
  • Collaborate with Customer Throughput Consultants to present footage, share insights, and identify opportunities during virtual sessions.
  • Partner with CTCs to deliver meaningful consulting to Operators.
  • Maintain proactive relationships with key stakeholders to ensure the program is efficient, impactful, and innovative.
  • Work with the team to implement changes stemming from ongoing growth.
  • Ensure effective program execution in both virtual and field environments.
  • Oversee the program budget, including forecasting future requirements.
  • Continuously assess the program's progress and the consultants' utilization, identifying any gaps.

Minimum Qualifications

  • Proven ability to manage multiple projects with overlapping timelines.
  • Effective collaboration skills with diverse colleagues.
  • Strong execution skills with a focus on results while valuing relationships.
  • Ability to influence others to achieve objectives.
  • Commitment to personal and professional growth and improvement.
  • Creative thinking and a drive for innovation.
  • Experience in stewardship and budget management.
  • Excellent written and verbal communication skills.
  • Experience in facilitating discussions in small groups.
  • Ability to build genuine relationships, including giving and receiving constructive feedback.
  • Proficiency in Excel for creating analytical tools.
  • Familiarity with video player platforms.

Preferred Qualifications

  • Experience in virtual work or facilitation.
  • Ability to adapt quickly in a dynamic environment.
  • Experience with Sportscode or similar software.

Minimum Years of Experience

5 years

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree

Major/Concentration

Business

Minimum GPA (4.0 Scale)

3.0

Job Function

Field Operations

Position Type

Experienced Professionals

Requisition ID

Location: US-GA-Atlanta



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