Market Operations Senior Associate

3 weeks ago

New York, New York, United States New York City Economic Development Corporation Full time

Job Title: Market Operations Senior Associate

Job Summary:

The Senior Associate, Market Operations at NYCEDC is responsible for managing the day-to-day operations and maintenance of the Public Markets portfolio. This includes overseeing porters and security staff, coordinating with maintenance and marketing contractors, and handling tenant and vendor relations.

Key Responsibilities:

  • Operations and Maintenance: Diagnose maintenance, repair issues, and coordinate with contractors for resolution. Maintain protocols, procedures, and policies for staff conduct. Respond to emergencies (24/7) as needed.
  • Annual Budget and Forecasting: Prepare and manage all revenue and expense budgets, track spending and billing. Review, and approve market expenses; work with senior staff to reduce operating costs.
  • Programming and Community Relations: Consult community partners to schedule events and programming. Assist with marketing efforts and special projects; ensure branding and promotional materials are on message. Develop and maintain relationships with local officials and stakeholders. Identify marketing opportunities and coordinate events with community partners.
  • Leasing: Act as on-site liaison for leasing opportunities; develop RFEIs and RFPs. Negotiates leases, licenses, permits, and agreements including preparation of terms and proposals.
  • Tenant Management and Relations: Manage tenant agreements, including payments, insurance, improvements, and disputes. Maintain records for tenants/vendor compliance and ensure adherence to market rules and regulations. Communicate on-site between tenants/vendors and NYCEDC; attend Vendor Association meetings as required.
  • Legal and Due Diligence: Ensure timely submission of legal and NYCEDC-required documents. Manage procurement processes and collaborate with Legal and Contracting departments for seamless execution.

Requirements:

  • An Undergraduate degree or equivalent in facilities management, property management, urban planning, real estate, business, event planning, marketing, hospitality, or a related field.
  • 5+ years in market, building or restaurant management, including oversight of staff or tenants.
  • Demonstrated communication skills and experience presenting to various audiences.
  • Strong customer service, client coverage, and community involvement.
  • Proven project management skills and ability to work collaboratively in teams.
  • Proficiency with general computer and financial software.
  • Ability to adapt to changing priorities and work independently.
  • Ability to work well in the field with minimal oversight.
  • New York City residence is required within 180 days of hire.

About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city's future economy.

Benefits: NYCEDC offers a comprehensive benefits package to support employee health, happiness, and work-life balance. This includes generous employer subsidized health insurance, medical, dental, and pharmacy plans, vision and hearing benefits, flexible spending accounts for healthcare and dependent care, short term and long-term disability coverage, 100% employer covered life insurance and supplemental life insurance coverage, up to 25 vacation days, floating holidays and Summer Fridays, parental leave - up to 20 paid weeks, retirement savings programs, tuition reimbursement program, continuing education and professional development, public service loan forgiveness (PSLF) eligible employer, college savings plan, backup childcare, gym membership discounts, and a Calm.com membership for mindfulness and mental health support.

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