Medical Office Scheduler

1 week ago


Rockford, Illinois, United States FurstStaffing Full time
Job Summary

We are seeking highly skilled and organized individuals to join our team as Scheduler CSRs in a busy community health clinic. As a Scheduler CSR, you will be responsible for providing exceptional customer service, answering and routing incoming calls, and ensuring seamless patient scheduling and access to healthcare services.

Key Responsibilities
  • Answer high-volume incoming calls in a fast-paced environment and determine the reason for the call to make appropriate connections.
  • Document phone encounters in the electronic medical record system concisely and accurately.
  • Coordinate with staff to ensure patient triage healthcare needs are met.
  • Schedule patient appointments accurately using clinic standards and guidelines.
  • Verify and update patient demographics.
  • Collect and track data for routine reporting.
Requirements
  • High school diploma or equivalent; Associate degree preferred.
  • Professional and courteous demeanor.
  • Familiarity with medical terminology a plus.
  • Demonstrate good grammar in speaking and writing.
  • Must be able to communicate accurately and make quick judgment decisions for clinic services.
  • Strong customer service skills.
  • Punctual and dependable.
What We Offer

We offer a competitive salary of $14.62 + $0.50 for bilingual ability, with opportunities for pay increases based on experience and longevity. Our team is dedicated to providing exceptional patient care, and we are looking for individuals who share our commitment to quality and excellence.



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