Customer Service Manager

3 days ago


Littleton, Colorado, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our self-storage facilities.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Facility Management: Oversee the daily operations of our self-storage facilities, including managing inventory, conducting daily inspections, and ensuring that all facilities are clean and well-maintained.
  • Sales and Marketing: Identify opportunities to increase sales and revenue, and develop and implement strategies to promote our services to existing and potential customers.
  • Team Management: Supervise and train a team of customer service representatives, providing guidance and support to ensure that they are equipped to deliver exceptional customer service.
Requirements
  • Experience: 2+ years of experience in customer service, sales, or a related field.
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: We offer opportunities for career advancement and professional growth, including training and development programs.
  • Collaborative Team Environment: We have a collaborative and supportive team environment, with a focus on teamwork and open communication.


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