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Customer Service Representative

2 months ago

Littleton, Colorado, United States Big O Tires LittletonChatfield Full time
About the Role

We are seeking a highly skilled and customer-focused Service Writer to join our team at Big O Tires Littleton/Chatfield. As a Service Writer, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their automotive service and repair experience.

Key Responsibilities
  • Customer Service: Deliver exceptional customer service while listening and consulting with customers to understand their needs and concerns.
  • Communication: Communicate effectively with technicians to complete vehicle needs and ensure that customers are informed and satisfied with the service and repair process.
  • Repair Order Management: Supervise bays and build computerized repair orders and source parts to ensure that customers receive accurate and timely service.
  • Pricing and Sales: Deliver and discuss pricing estimates with customers and promote shop service specials to drive sales and revenue growth.
  • Team Leadership: Lead, manage, and train a team of service writers and technicians to ensure that our customers receive exceptional service and support.
  • Vendor Communication: Establish and maintain strong relationships with vendors to ensure that we have access to the best products and services for our customers.
  • Facility Maintenance: Ensure that the facility is clean and organized, and that all equipment and tools are in good working order.
Requirements
  • Education: High school diploma or equivalent required; advanced education desired.
  • Customer Service Skills: Exceptional customer service skills, with the ability to listen and communicate effectively with customers.
  • Technical Knowledge: Basic knowledge of automotive maintenance and repair, with a willingness to learn and grow with our company.
  • Leadership Skills: Strong leadership and management skills, with the ability to lead and motivate a team of service writers and technicians.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, technicians, and vendors.
  • Math Skills: Strong math skills, with the ability to accurately manage repair orders and pricing estimates.
Benefits
  • Incentive-Driven Pay: Competitive pay structure with incentives for meeting sales and customer satisfaction targets.
  • Advancement Opportunities: Opportunities for advancement and professional growth within the company.
  • Benefits Package: Comprehensive benefits package, including health insurance, paid vacation, and paid holidays.
  • Online Learning System: Access to an online learning system to support ongoing training and development.
  • Five-Day Work Week: Five-day work week with a regular schedule.