Customer Service Branch Associate
2 weeks ago
The Branch Associate is a vital member of our team, responsible for ensuring seamless order preparation and delivery to our customers. This role requires a strong focus on customer service, as you will be interacting with customers in person and over the phone to determine their needs and provide solutions.
Key Responsibilities- Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping.
- Load and unload products from deliveries, ensuring safe and efficient handling.
- Operate and maintain warehouse vehicles and equipment, adhering to safety protocols.
- Assist customers in person and over the phone, providing product recommendations and resolving issues.
- Process sales transactions accurately and consistently, adhering to company policies and procedures.
- Deliver products to customers in a safe and timely manner, ensuring customer satisfaction.
- Communicate and cooperate with supervisors and coworkers to achieve team goals.
- Maintain a clean and safe working environment, optimizing space utilization and adhering to quality service standards.
- Operate tinting, mixing, and color matching equipment as needed, ensuring accurate and efficient results.
- Comply with inventory control procedures and assist with bi-annual inventory reviews.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must have a valid, unrestricted Driver's License.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, with or without reasonable accommodation.
- Have at least a High School diploma or GED.
- Have at least one (1) year of work experience using material handling equipment.
- Have at least one (1) year of work experience in customer service, retail, or sales.
This is a fantastic opportunity to join our team and contribute to the success of The Sherwin-Williams Company. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting role.
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