Customer Service Representative

1 week ago


Bohemia, New York, United States Varsity Home Service Company Full time

About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Varsity Home Service Company. As a key member of our customer experience team, you will play a vital role in promoting customer satisfaction and building long-lasting relationships with our customers.

Key Responsibilities

  • Facilitate effective communication with customers through various channels, including phone, email, and instant messaging.
  • Utilize call scripts to maintain control of conversations and respond to customer situations with empathy.
  • Learn and prioritize urgent customer calls to ensure timely resolution.
  • Provide detailed and accurate information to dispatchers and technicians to ensure a quality customer experience.
  • Record and report service calls, maintaining accurate customer databases.
  • Assist with administrative tasks, such as record-keeping, correspondence, and scheduling.
  • Participate in ongoing training and development to enhance professional growth.

Requirements

  • 1 year of customer service experience (preferred)
  • Prior experience in the home service industry or knowledge of plumbing/HVAC is a plus

What We Offer

  • Competitive wages
  • Flexible shift options
  • Paid Time Off, including vacation time, sick days, and holidays
  • Health Insurance
  • 401k Retirement Plan with company match
  • Ongoing training and development
  • A supportive and collaborative work environment

If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity to join our team at Varsity Home Service Company.



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