Customer Service Representative
1 week ago
About the Role
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Varsity Home Service Company. As a key member of our customer experience team, you will play a vital role in promoting customer satisfaction and building long-lasting relationships with our customers.
Key Responsibilities
- Facilitate effective communication with customers through various channels, including phone, email, and instant messaging.
- Utilize call scripts to maintain control of conversations and respond to customer situations with empathy.
- Learn and prioritize urgent customer calls to ensure timely resolution.
- Provide detailed and accurate information to dispatchers and technicians to ensure a quality customer experience.
- Record and report service calls, maintaining accurate customer databases.
- Assist with administrative tasks, such as record-keeping, correspondence, and scheduling.
- Participate in ongoing training and development to enhance professional growth.
Requirements
- 1 year of customer service experience (preferred)
- Prior experience in the home service industry or knowledge of plumbing/HVAC is a plus
What We Offer
- Competitive wages
- Flexible shift options
- Paid Time Off, including vacation time, sick days, and holidays
- Health Insurance
- 401k Retirement Plan with company match
- Ongoing training and development
- A supportive and collaborative work environment
If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity to join our team at Varsity Home Service Company.
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