Customer Service Representative

5 days ago


Bohemia, New York, United States Varsity Home Service Company Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for promoting customer satisfaction by assisting customers who contact us with a request for service, converting those calls into booked appointments, and building a long-lasting rapport.

Key Responsibilities

  • Facilitate communications with customers via various methods of contact, including telephone, email, or instant message.
  • Learn and utilize call scripts to maintain guided control of the conversation, while being authentic and empathetic when speaking with customers.
  • Learn the business and prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the dispatcher and/or technicians in the field.
  • Record and report service calls, maintaining and updating the customer database with complete and accurate information.
  • Assist with administrative duties, such as keeping records, sending and receiving correspondence, scheduling, and following up with customers.
  • Participate in training to grow and develop as a professional.

Requirements

  • 1 year of customer service experience (preferred)
  • Prior experience in the home service industry or knowledge of plumbing/HVAC is a plus

What We Offer

  • Highly competitive wages
  • Flexible shift options
  • Paid Time Off, including vacation time, sick days, and holidays
  • Health Insurance
  • 401k Retirement Plan with a company match
  • Ongoing first-class training
  • A state-of-the-art call center
  • A family-oriented work environment

We are an Equal Opportunity Employer and welcome applications from qualified candidates.



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