Customer Service Representative
5 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for promoting customer satisfaction by assisting customers who contact us with a request for service, converting those calls into booked appointments, and building a long-lasting rapport.
Key Responsibilities
- Facilitate communications with customers via various methods of contact, including telephone, email, or instant message.
- Learn and utilize call scripts to maintain guided control of the conversation, while being authentic and empathetic when speaking with customers.
- Learn the business and prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the dispatcher and/or technicians in the field.
- Record and report service calls, maintaining and updating the customer database with complete and accurate information.
- Assist with administrative duties, such as keeping records, sending and receiving correspondence, scheduling, and following up with customers.
- Participate in training to grow and develop as a professional.
Requirements
- 1 year of customer service experience (preferred)
- Prior experience in the home service industry or knowledge of plumbing/HVAC is a plus
What We Offer
- Highly competitive wages
- Flexible shift options
- Paid Time Off, including vacation time, sick days, and holidays
- Health Insurance
- 401k Retirement Plan with a company match
- Ongoing first-class training
- A state-of-the-art call center
- A family-oriented work environment
We are an Equal Opportunity Employer and welcome applications from qualified candidates.
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