Branch Operations Manager

4 days ago


Bohemia, New York, United States The Sherwin-Williams Company Full time
Job Summary

The Branch Assistant Manager plays a crucial role in supporting the Branch Manager in organizing, planning, and implementing strategies to drive business growth and success in a Sherwin-Williams Automotive Branch. This position requires a strong focus on customer service, sales, marketing, merchandising, inventory management, and financial acumen.

Key Responsibilities
  • Assist in developing and implementing branch market plans to achieve sales and profitability objectives
  • Support business strategies to increase sales and optimize profitability through effective customer engagement and product knowledge
  • Build and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
  • Verify customer orders and transactions are completed accurately and documented properly
  • Maintain branch inventory levels to ensure optimal stock levels and minimize waste
  • Ensure compliance with company policies and procedures, including safety, loss prevention, and security protocols
  • Support employee training, development, and performance management to drive business results
  • Respond to and resolve customer and employee complaints in a timely and professional manner
  • Assist in determining staffing needs and developing work schedules to ensure adequate coverage
  • Analyze management and financial reports to inform business decisions and drive growth
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
  • Must have a valid, unrestricted driver's license
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally
  • Must have at least one year of work experience in retail, sales, or customer service or have completed a Sherwin-Williams Development Program
Preferred Qualifications
  • Have at least three years of work experience in customer service, retail, or sales
  • Have at least one year of work experience in a Sherwin-Williams Automotive Branch
  • Have at least one year of work experience in an automotive aftermarket industry
  • Have at least one year of experience in a leadership role, supervising others, or leading teams
  • Have at least one year of work experience using Microsoft Office products
  • Have work experience using timekeeping and/or customer relationship management systems
  • Have an associate degree or higher in Business, Sales, or Marketing


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