Floor Manager

3 days ago


Miami Beach, Florida, United States New World Symphony Full time
Job Summary

The New World Symphony seeks a skilled Floor Manager to join its front-of-house team. As a key member of the team, the successful candidate will be responsible for ensuring a positive and safe experience for patrons and guests at performances and rental events held at the New World Center.

Key Responsibilities
  • Assist the Director of Guest Services and/or House Manager in the execution of activities needed to provide a positive and safe experience for patrons and guests.
  • Prepare scanners for ticket takers, provide direction for volunteers, and communicate concert and event information to patrons and guests.
  • Assist in resolving any patron and guest issues or complaints, and take the lead for performances/events as assigned.
Requirements
  • Previous customer service experience at a performing arts or events venue is preferred.
  • Previous event management experience and supervisory experience are also preferred.
  • Excellent decision making and conflict resolution skills, ability to remain calm and maintain composure during challenging situations, and ability to interact positively and sensitively with a wide variety of people are required.
What We Offer

The New World Symphony is committed to creating a diverse and inclusive environment and is an equal opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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