Technical Support Specialist

3 days ago


Cedar Rapids, Iowa, United States Desktop & Depot Support Full time
Job Title: Technical Support Specialist

In this exciting role, you will provide top-notch technical support to our clients in Cedar Rapids, Iowa. As a Desktop & Depot Support specialist, you will be responsible for delivering exceptional service in both desktop and depot environments.

Responsibilities:
- Provide workstation software break-fix support
- IMAC - PC install, moves, adds, and changes
- Image loads
- Asset recovery
- Asset tagging
- Printer support
- Client center (tech bar) support
- IT service management updates
- Other client support duties as needed to maintain workstation operations and customer satisfaction

Depot Responsibilities:
- Manage the orderly storage of equipment within the client build center
- Perform tasks related to request fulfillment and device refreshes based on provided processes and tooling

Qualifications:
- Previous experience in desktop support is desired but not required
- Knowledge of PC imaging
- Experience with change management and incident management
- Familiarity with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Requirements:
- Must be willing to work onsite in Cedar Rapids, Iowa
- Please note that U.S. citizenship status is required due to a government contract

About Us:
VSO is a hybrid cloud and managed services consulting firm dedicated to delivering exceptional service to our clients. We offer ongoing learning and development opportunities to foster continuous growth. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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