Technical Support Specialist

7 days ago


Cedar Falls, Iowa, United States Next Generation Wireless Full time

Company Overview

Next Generation Wireless is a leading provider of innovative wireless solutions. Our corporate office is excited to offer an excellent opportunity for a local Information Technology major ready to advance their career.

Job Summary

We are seeking a skilled IT Support Technician to join our dynamic and supportive work environment. As an IT Support Technician, you will provide essential technical support to our team and assist with a range of tasks involving hardware installation, software configuration, and troubleshooting.

Key Responsibilities

  • Troubleshoot hardware and software issues for internal end-users, ensuring efficient and effective solutions.
  • Set up, configure, and maintain computer systems, peripherals, and mobile devices.
  • Support network maintenance, monitor network performance, and address connectivity issues.
  • Help maintain IT inventory by tracking equipment and supplies.
  • Contribute to IT projects, including system upgrades, installations, and documentation.
  • Install and help maintain burglar alarm systems and networked surveillance equipment.
  • Provide technical assistance and guidance to employees in-person and remotely.
  • Occasionally provide on-call support during weekends as needed.
  • Complete additional tasks as assigned to support the IT team.
  • Periodic overnight/multi-night travel for hardware installation.

What We Offer

  • A competitive salary of $55,000 - $65,000 per year.
  • Comprehensive benefits package, including health, dental, vision, and 401(k).
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

Requirements

  • Intermediate understanding of operating systems and software applications.
  • Familiarity with networking concepts and troubleshooting.
  • Strong problem-solving skills with high attention to detail.
  • Excellent communication skills and ability to work well in a team.
  • Ability to manage multiple tasks and meet deadlines.
  • Prior experience in IT support is desired.
  • Prior experience with commercial alarm and/or surveillance systems is beneficial but not required.


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