Technical Support Specialist
7 days ago
Company Overview
Next Generation Wireless is a leading provider of innovative wireless solutions. Our corporate office is excited to offer an excellent opportunity for a local Information Technology major ready to advance their career.
Job Summary
We are seeking a skilled IT Support Technician to join our dynamic and supportive work environment. As an IT Support Technician, you will provide essential technical support to our team and assist with a range of tasks involving hardware installation, software configuration, and troubleshooting.
Key Responsibilities
- Troubleshoot hardware and software issues for internal end-users, ensuring efficient and effective solutions.
- Set up, configure, and maintain computer systems, peripherals, and mobile devices.
- Support network maintenance, monitor network performance, and address connectivity issues.
- Help maintain IT inventory by tracking equipment and supplies.
- Contribute to IT projects, including system upgrades, installations, and documentation.
- Install and help maintain burglar alarm systems and networked surveillance equipment.
- Provide technical assistance and guidance to employees in-person and remotely.
- Occasionally provide on-call support during weekends as needed.
- Complete additional tasks as assigned to support the IT team.
- Periodic overnight/multi-night travel for hardware installation.
What We Offer
- A competitive salary of $55,000 - $65,000 per year.
- Comprehensive benefits package, including health, dental, vision, and 401(k).
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
Requirements
- Intermediate understanding of operating systems and software applications.
- Familiarity with networking concepts and troubleshooting.
- Strong problem-solving skills with high attention to detail.
- Excellent communication skills and ability to work well in a team.
- Ability to manage multiple tasks and meet deadlines.
- Prior experience in IT support is desired.
- Prior experience with commercial alarm and/or surveillance systems is beneficial but not required.
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