Desktop and Depot Operations Technician
4 days ago
We are seeking a highly motivated and career-driven individual to join our team as a Desktop & Depot Support specialist in Cedar Rapids, Iowa. In this role, you will be responsible for providing technical support in both desktop and depot environments.
Key Responsibilities:
- Provide workstation software break-fix support
- Perform IMAC - PC installs, moves, adds, and changes
- Load images on devices
- Recover assets and tag them for inventory purposes
- Provide printer support and assistance at the client center
- Update IT service management systems
- Perform other tasks as needed to ensure seamless workstation operations and customer satisfaction
Specialized Depot Responsibilities:
- Organize and manage equipment storage in the client build center
- Assist with request fulfillment and device refreshes based on defined processes and tooling
Desired Qualifications:
- Previous experience in desktop support is preferred but not required
- Knowledge of PC imaging and familiarity with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Compensation:
The estimated annual salary for this position is between $55,000 and $65,000, depending on qualifications and experience. Additionally, VSO offers a range of benefits including health insurance, retirement plans, professional development opportunities, and more.
About VSO:
VSO is a virtue-centered company that values its employees and seeks to create a supportive community. We take pride in our relationships with industry leaders and strive to deliver exceptional service to our clients. If you are looking for a rewarding career opportunity with a forward-thinking organization, we encourage you to apply.
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