Shift Manager

8 hours ago

Moore, United States DND Groups, Inc. Full time

{"Responsibilities": "As a Shift Manager at DND Groups, Inc., you will be responsible for assisting the General Manager and Assistant Manager in executing specific aspects of restaurant operations during scheduled shifts. You will build a strong relationship with your crew members, fostering a positive environment for learning and teamwork. You will also assist with training and coaching of crew members to build a highly skilled and productive team. You will model Dairy Queen and DND Group policies for your crew, encouraging them to come together to surpass expectations in service, performance, and safety. You will exceed guest expectations by providing high-quality service, a clean environment, and a warm, friendly atmosphere. You will build relationships with customers, particularly regular or preferred patrons. You will accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and the VP of Operations. You will handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy. You will understand the importance of speed of service and resolving bottlenecks in workflow. You will ensure that the restaurant is adequately organized and staffed through proper task assignments and break rotation during both peak and non-peak periods.", "Qualifications / Skills": "To be successful in this role, you will need a High School diploma or equivalent. You will also need a minimum of 6+ months of high-volume quick service restaurant experience. You will be able to move, perform, and respond quickly under pressure and for long periods of time. You will be able to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation. You will possess the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service. You will have strong knowledge and application of safe food handling practices. You will be ServSafe certified or approved equivalent. You will have strong hospitality and customer service skills. You will be able to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.", "Benefits & Compensation": "As a Shift Manager at DND Groups, Inc., you will enjoy a flexible schedule, paid training, employee discount, hourly pay of $13.00 to $15.50 per hour, and 20 to 35 hours of work per week.", "EOE AA M/F/Veteran/Disability": "DND Groups, Inc. is an equal opportunity employer in every aspect of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.", "Diversity Commitment": "DND Groups, Inc. is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative, and professional growth and provides a competitive salary and benefits package.", "Job Summary": "We are seeking a motivated and experienced Shift Manager to join our team at DND Groups, Inc. As a Shift Manager, you will be responsible for assisting the General Manager and Assistant Manager in executing specific aspects of restaurant operations during scheduled shifts. You will build a strong relationship with your crew members, fostering a positive environment for learning and teamwork. You will also assist with training and coaching of crew members to build a highly skilled and productive team.", "About Us": "DND Groups, Inc. is a privately held franchise management company and home to more than 62 quick service restaurants nationwide. We proudly represent 5 internationally recognized brands: Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby's. We were recently named one of the Top 200 Restaurant Groups by Nation's Restaurant.", "Location": "2301 South Telephone Rd, Moore, Oklahoma 73160"}

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