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Branch Manager Trainee

4 weeks ago

Houston, Texas, United States Daikin Full time
Job Summary

The Branch Manager Trainee will play a crucial role in learning all aspects of branch operations and branch management. This position involves taking direction from multiple sources to gain a comprehensive understanding of the branch's functions and responsibilities.

Key Responsibilities
  • Assist in building sales and maintaining house accounts through active communication with dealers, customers, and internal teams.
  • Maintain sales programs within assigned territories by keeping customers informed about available services, supplies, prices, and new products.
  • Provide exceptional customer service via walk-ins, phone calls, and emails, ensuring a high level of professionalism and satisfaction.
  • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy and attention to detail.
  • Regularly reach out to customers to determine their satisfaction with the organization, products, and services.
  • Maintain records and prepare reports on sales activities and manage inventory levels.
  • Expand knowledge of HVAC products and stay current with the latest industry trends.
  • Learn the roles and responsibilities of all functions and departments within the branch, including CSRs, Inside Sales Representatives, Warehouse Associates, Drivers, and Branch Managers.
  • Work collaboratively with all levels of management and peers to ensure effective teamwork and deliver exceptional service.
  • Ensure the branch showroom is adequately stocked, cleaned, and organized, and that there are no safety hazards.
Requirements
  • Possesses a broad theoretical job knowledge typically obtained through advanced education.
  • Has no discretion to deviate from established procedures by performing structured work assignments.
  • Work is closely supervised.
  • Problems faced are not typically difficult nor complex.
  • Explains facts, policies, and practices related to job area.
Preferred Qualifications
  • Knowledge of MS Office, including Word, Excel, and PowerPoint.
  • Ability to learn and demonstrate knowledge of the complete operations of the branch within 8-12 months and be ready to move into a Branch Manager position when training is complete.
  • Effective and high-quality customer service and relationship management skills.
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
  • Developing rapport and effective listening skills, including high-level professionalism, patience, poise, and tact.
  • Effective verbal and written communication skills.
  • Effective organizational skills and time management skills, including ability to prioritize and multi-task.
  • High level of attention to detail and accuracy.
  • Ability to establish positive working relationships with internal and external customers and employees.
  • Ability to develop leadership skills, including delegation, performance management, and personnel development.
  • Ability to use good judgment and strong work ethics and integrity on the job.
  • Knowledge of HVAC equipment and products is preferred.
  • Ability to assist in the warehouse and operate a forklift as needed, while doing so in a safe and efficient manner.
  • Ability to understand and follow procedures, work instructions, and company policies.
Experience
  • 1-3 years of customer service, retail, or HVAC experience is preferred.
Education/Certification
  • Bachelor's degree in business, sales, or HVAC-related field, or equivalent experience.
Physical Requirements/Work Environment
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
Reports To
  • Manager, Regional Operations (ROM).