Branch Manager

2 weeks ago


Houston, Texas, United States Madico Full time
Job Summary:

The Branch Manager will oversee the daily operations of the branch office, including supervising the Customer Service Representative and Warehouse Coordinator. This role requires strong leadership and communication skills to ensure seamless day-to-day operations and exceptional customer service.

Key Responsibilities:
  • Oversee branch accounting, including processing daily invoices and applying cash receipts.
  • Ensure prompt and proper response to all customer requests.
  • Provide excellent customer service and technical assistance to dealers on product and application matters.
  • Manage the activities of the branch staff and hold them accountable.
  • Prepare daily, weekly, and monthly reporting and financial reconciliation.
  • Ensure a prompt response to the accounting or corporate office.
  • Set up new customers properly and maintain accurate records.
  • Manage account collections and coordinate warranty claims.
  • Coordinate and process inventory orders with the factory to ensure the branch is stocked with the right products at the right time.
  • Share inventory with other distribution centers and corporate factory as needed.
  • Coach employees to improve performance and onboard new employees as necessary.
  • Responsible for interviewing and staffing the branch to achieve exceptional customer service.
Requirements:
  • College degree or equivalent experience.
  • A minimum of five (5) years of management experience preferred.
  • Proven track record of excellent customer service.
  • 2 years of retail sales experience is preferred.
Tools and Equipment:
  • Proficient in Microsoft Office Word, Excel, PowerPoint, and Access.
  • Ability to operate various software, including CRM and MRP.

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