Complex Claims Resolution Manager

2 days ago


Columbia, South Carolina, United States CHINA JUSHI USA CORPORATION Full time
Job Description
As a Customer Service Representative at CHINA JUSHI USA CORPORATION, you will play a critical role in providing exceptional customer experiences and driving business growth. In this exciting opportunity, you will have the chance to work with a dynamic team, develop your skills, and advance your career in a fast-paced industry.

About the Role
The ideal candidate will have excellent communication skills, be able to thrive in a fast-paced environment, and demonstrate a strong commitment to delivering exceptional customer experiences. You will work closely with our warehouse team to ensure seamless delivery processes and collaborate with other departments to resolve customer issues efficiently.

Key Responsibilities
* Respond to complex customer inquiries and resolve issues promptly and professionally
* Process claims and non-medical appeals according to business/contract regulations and internal standards
* Maintain accurate records and provide feedback to management regarding customer issues
* Collaborate with the warehouse team to ensure seamless delivery processes

Requirements
* Bachelor's degree or high school diploma with 3+ years of relevant experience (Bachelor's degree strongly preferred)
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong commitment to delivering exceptional customer experiences
* Availability for 5 weeks of training, Monday - Friday, 8:00 AM to 5 PM

Compensation and Benefits
* Competitive salary range ($70,000 - $90,000 per year) based on experience
* Comprehensive benefits package, including medical, dental, vision, and life insurance, Flexible Spending Accounts, and wellness programs
* 401(k) plan with company match
* Paid holidays and generous paid time off
* Bonus programs for annual performance, sales goals, and profit sharing
* Career advancement opportunities within the company

About Us
CHINA JUSHI USA CORPORATION is a leading provider of [industry-related services/products]. Our team is dedicated to delivering exceptional customer experiences and fostering a collaborative work environment.

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