Customer Experience Resolution Analyst
4 days ago
Palmetto State Armory is seeking a skilled and detail-oriented Customer Experience Resolution Analyst to join our team. In this role, you will be responsible for providing exceptional customer service, handling inquiries and complaints, and resolving issues in a timely and professional manner.
About the Role:
- Responsible for providing real-time information to customers regarding sales orders, repairs, and returns.
- Provide 'one-call' resolution for customers who have additional needs related to their orders, replacements, or accessories.
- Continually maintain working knowledge of all company products, services, and promotions and proactively seek out further training and knowledge base if needed.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Process customer returns by checking firearm(s) in Orchid and NetSuite.
- Reship customer orders if needed by following SOP for NetSuite and Orchid.
Requirements:
- Two years of call center experience.
- High School Diploma or equivalent.
- Proficient experience operating a computer in several different platforms.
- Excellent oral, written, and leadership skills.
- Time management & organizational skills are essential.
- Maintain confidentiality as required.
Benefits:
- A competitive salary range of $45,000 - $65,000 per year, based on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
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