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Health Navigator

2 months ago


Staten Island, New York, United States Community Health Action of Staten Island Full time
About the Role

Community Health Action of Staten Island is seeking a skilled Health Navigator to join our team. As a Health Navigator, you will play a critical role in facilitating access to care and services for individuals affected by HIV healthcare disparities.

Key Responsibilities
  • Facilitate health education groups, including development of content, planning, and recruitment efforts.
  • Provide team-based learning opportunities on the health education curriculum and/or relevant health-related topics.
  • Conduct individual health education sessions for members as they relate to their healthcare and treatment.
  • Assist in enrollment activities, including intake assessment and care planning.
  • Lead outreach and case-finding activities to support the promotion of services and program growth.
  • Accompany clients to medical appointments and community agencies for support and advocacy.
  • Coordinate logistics for care and treatment, including referral, appointment reminders, preparation, and transportation.
  • Collaborate with service providers and provide critical feedback to members of the care team.
  • Identify strengths and challenges for retention in care, adherence, and viral suppression through the assessment process.
  • Develop care plan goals using the SMART framework.
  • Actively participate in conferences, supervision, and learning opportunities.
  • Lead the peer documentation review process, providing feedback on training and support needed.
  • Adhere to standards for documentation requirements, data submission, and the maintenance of charts.
  • Complete administrative tasks, such as maintaining MetroCard and incentive logs.
Requirements
  • At least 1 year of experience with case management and/or patient navigation required.
  • High school or equivalent with related experience and strong socio-cultural identification with the target population or certification as a peer worker required; some college, Associates, or Bachelor's degree preferred.
  • Bilingual (English/Spanish) preferred.
Competencies
  • Computer literacy in Microsoft products: TEAMS, Outlook, etc., and ability to navigate the internet.
  • Knowledge, understanding, and ability to communicate HIV progression, treatments, and adherence strategies.
  • Knowledge and understanding of care management principles and documentation.
  • Ability to actively listen to feedback and act accordingly.
  • Compose documentation, emails, and other communications that are clear, accurate, and well-organized.
  • Understand and convey information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
  • Work harmoniously with others to accomplish objectives, gaining the cooperation and respect of others in the process.