HIV Patient Care Coordinator

4 weeks ago

Staten Island, New York, United States Community Health Action Full time
HIV Patient Navigator Job Description

Community Health Action of Staten Island (CHASI) is a leading not-for-profit community-based organization dedicated to improving the health of New Yorkers. We are seeking a highly motivated and compassionate HIV Patient Navigator to join our team.

Job Summary:

The HIV Patient Navigator will play a critical role in addressing HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach. The successful candidate will work closely with our team to provide patient navigation, directly observed therapy, health education, and coordination with the medical team.

Key Responsibilities:
  • Accompany clients to medical appointments and community agencies for support and advocacy
  • Coordinate logistics for care and treatment needs, including appointment reminders, transportation, and childcare arrangements
  • Provide individual health education to clients regarding curriculum topics as they relate to the patient's life
  • Assess treatment adherence and address barriers as they arise
  • Reassess client needs, including the Self-Management Assessments and program eligibility
  • Participate in the development of care planning activities
  • Conduct modified Directly Observed Therapy (mDOT) services
  • Coordinate with Service Providers and provide critical feedback to members of the team
  • Actively participate in case conferences, clinical supervision, and individual supervision
  • Meet training requirements as indicated by the agency and funder, including the 6-day Core training
  • Adhere to standards for documentation requirements, data submission, and maintain client charts
  • Perform all functions in alignment with CHASI's Mission, Vision, and Core Values
Requirements:
  • High school or equivalent with related experience and strong socio-cultural identification with the target population or certification as a peer worker with at least 12 months experience in patient navigation REQUIRED; Some college, Associates, or bachelor's preferred
  • At least 1 year of experience with case management and/or patient navigation REQUIRED
  • Bilingual (English/Spanish) preferred
Competencies:
  • Computer literacy in Microsoft products: TEAMS, Outlook, etc., and ability to navigate the internet
  • Knowledge, understanding, and ability to communicate HIV progression, treatments, and adherence strategies
  • Knowledge and understanding of care management principles and documentation
  • Can actively listen to feedback and apply that feedback accordingly
  • Compose documentation, emails, and other communications that are clear, accurate, and well-organized
  • Understand and convey information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties
  • Work harmoniously with others to accomplish objectives, gaining the cooperation and respect of others in the process
  • Show up professionally each day within the context of expectations of their work environment
  • Work independently following receipt of instructions on a task

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