Lead Bartending Supervisor

2 months ago

Greenwood, South Carolina, United States Our Team Full time
Position Overview

As the Lead Bartending Supervisor, you will oversee and coordinate all bar activities to establish the premier bar experience in the area. Your leadership will foster a team of bartenders dedicated to delivering prompt service and expertly crafted beverages consistently. You will enhance the guest experience through responsible alcohol service while managing costs, production, and quality of beverages. Additionally, you will drive sales through local marketing strategies that attract guests.

Key Responsibilities

Marketing and Promotions
Utilize local marketing strategies to boost sales as outlined in operational guidelines.
Identify opportunities for operational improvements to enhance sales and manage expenses; develop and implement effective plans.
Stay informed about competitors' initiatives to maintain a competitive edge.
Collaborate with bartenders and key staff to promote local events and special offers.

Team Development
Recruit, train, and develop team members through ongoing feedback and coaching, setting clear performance expectations and conducting regular evaluations.
Ensure that all new hires complete their training plans, including necessary documentation.
Inspire and elevate team morale by exemplifying professional conduct.
Maintain an accurate staffing plan and prepare schedules to ensure adequate coverage for all shifts.

Daily Operations
Manage bar operations during scheduled shifts, making daily decisions, supporting staff, interacting with guests, and ensuring adherence to standards of quality and cleanliness.
Proactively anticipate guest needs and engage with them to ensure a memorable experience, addressing any concerns or complaints promptly.

Operational Excellence
Guarantee beverage quality by upholding high standards of cleanliness, organization, and sanitation.
Monitor bar operations closely and address any discrepancies immediately.
Oversee purchasing, receiving, and storage of beverage products, ensuring compliance with local suppliers and minimizing waste.
Efficiently manage inventory in a cost-effective manner and understand all bar equipment operations and maintenance.
Prepare the bar for outstanding service, ensuring all products, equipment, and ambiance are ready.
In the absence of upper management, assume responsibility for the overall operation of the establishment.
Implement security measures to protect team members, guests, and company assets.

Decision-Making Authority
Responsibilities Include:
Resolving guest relations issues
Managing vendor-related matters
Making employee relations decisions with input from upper management
Ensuring adherence to recipe standards by all team members

Influences:
Hiring and termination of team members
Sales and service strategies
Recruitment initiatives
Overall quality of front-of-house operations

Success Metrics
Achieve guest satisfaction scores that meet or exceed company benchmarks
Ensure quality of operations and execution
Increase sales to meet or surpass annual budget goals
Manage beverage costs, waste, and variance effectively
Meet labor budget requirements
Achieve or exceed Ecosure audit score standards
Maintain team member turnover within company guidelines.

Qualifications
Bachelor's degree preferred, with relevant coursework
At least 6 months of management experience in a restaurant setting
A minimum of 2 years of experience in bar operations with comprehensive knowledge
Experience in purchasing and production is essential
Ability to stand and walk for extended periods (up to 10 hours)
Frequent bending and lifting (up to 30 lbs.) required
Proficient in English, both written and verbal
Ability to communicate effectively in a noisy environment.

Core Competencies
Talent Assessment and Selection:
Identify and evaluate talent for the bar to build high-performing teams.
Utilize selection tools to effectively assess and hire the right candidates.
Support internal promotions by recognizing high potential within the team.

Performance Coaching:
Observe team performance and provide constructive feedback to foster growth.
Guide team members to reach their full potential through ongoing support.
Recognize and encourage effective performance promptly.

Leadership and Inspiration:
Set a positive example for the team, motivating them to achieve goals.
Demonstrate integrity and consistency in all interactions.
Foster open communication and treat all team members with respect.

Effective Communication:
Share information regularly to keep everyone informed.
Encourage open dialogue among team members and hold frequent meetings.

Execution Management:
Ensure compliance with operational standards and health regulations.
Set high expectations for quality and efficiency in operations.

Guest-Centric Approach:
Focus on delivering exceptional guest experiences in every action.
Encourage team members to exceed guest expectations and create repeat visits.

Financial Management:
Understand financial components of operations and the bar's impact on profitability.
Analyze performance data to drive business growth and success.

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