Beverage Operations Supervisor

5 days ago

Greenwood, South Carolina, United States Our Team Full time
Beverage Operations Supervisor

Job Overview

ROLE OBJECTIVE
To proficiently oversee and direct all beverage operations, ensuring the establishment is recognized as the premier bar in the area. Cultivates a skilled team of bartenders who consistently provide swift service and expertly crafted mixed drinks. Aims to deliver an outstanding Guest experience through responsible alcohol management. Manages beverage costs, production, labor, and ensures the highest quality of beverages. Enhances profitability by boosting sales through local marketing strategies that attract Guest traffic.
PRIMARY DUTIES & RESPONSIBILITIES
Local Marketing Initiatives
Drives revenue through the implementation of local marketing strategies as detailed in operational guidelines.
Identifies opportunities for operational improvements to increase sales and manage expenses; formulates and executes plans to capitalize on these opportunities.
Stays informed about competitors' beverage strategies to maintain a competitive edge.
Collaborates with bartenders and key staff to promote local events and special offers.

Team Development
Recruits, trains, and mentors hourly Team Members through continuous feedback and coaching, establishing clear performance expectations and conducting regular performance evaluations.

Ensures all new hires complete their designated training program, including necessary documentation.

Cultivates talent and boosts team morale, setting a standard for professional conduct.
Maintains an accurate staffing plan and prepares schedules to ensure adequate coverage for all shifts.

Daily Operations
Manages bar operations during scheduled shifts, which includes decision-making, staff support, Guest engagement, scheduling, and planning while upholding standards of quality and cleanliness.

Proactively oversees shifts and anticipates Guest needs.

Frequently engages with Guests to guarantee they receive an exceptional service experience; addresses any concerns or complaints promptly.

Operational Standards
Ensures beverage quality by maintaining high standards of cleanliness, organization, and sanitation of products.
Monitors bar operations closely and addresses any discrepancies immediately.
Takes responsibility for purchasing, receiving, and storing beverage products, ensuring proper inventory management to minimize waste and optimize costs.
Understands all bar equipment functions and maintenance requirements.

Ensures the bar and staff are well-prepared for each shift, covering everything from product availability to ambiance.

In the absence of upper management, assumes responsibility for the overall operation of the establishment.
Implements security measures to safeguard Team Members, Guests, and company assets.

KEY DECISIONS

Authority:
Resolving Guest relations issues
Vendor-related decisions
Employee relations decisions with input from upper management
Ensuring adherence to recipe standards by all Team Members

Influences:
Team Member hiring and termination
Sales and service strategies
Recruitment approaches
Overall quality of front-of-house operations

SUCCESS METRICS
Guest satisfaction scores meet or exceed company benchmarks
Quality of operations and execution
Achieving sales targets in line with annual budget
Managing beverage costs, waste, and variance
Meeting labor budget requirements
Achieving Ecosure Audit score targets
Maintaining acceptable Team Member turnover rates

QUALIFICATIONS
Preferred Bachelor's Degree or equivalent coursework
Minimum of 6 months in restaurant management
At least 2 years of bar experience with extensive knowledge of operations
Previous experience in purchasing and production
Ability to stand and walk for extended periods (up to 10 hours)
Frequent bending and lifting required
Must be proficient in English
Ability to hear in a loud environment

COMPETENCIES

TALENT ASSESSMENT:

Effectively identifies and evaluates talent for the bar to build high-performing teams.

Proactively seeks out strong candidates and promotes the establishment to attract top talent.
Utilizes selection tools to assess and hire the right individuals for the team.
Supports selection decisions by recognizing high potential within the team for internal promotions.
Values diverse backgrounds and skills while fostering a passion for mixology.
Matches individual talents with appropriate roles.
Recognizes top performers and takes steps to engage and retain them.
Ensures new employees receive the necessary training and resources for success.

PERFORMANCE COACHING:

Works closely with team members to observe performance and provide constructive feedback for growth.

Offers ongoing guidance to help Team Members reach their potential.
Provides specific, timely, and actionable feedback.
Recognizes and encourages effective performance promptly.
Develops plans for each Team Member to maximize strengths and address weaknesses.

Assigns challenging tasks to help Team Members acquire new skills for advancement.

Demonstrates desired behaviors through hands-on leadership.

LEADERSHIP AND INSPIRATION:
Sets a positive example for the team; motivates them to achieve goals.
Acts with integrity in all interactions; maintains consistency in actions and words.
Demonstrates openness and approachability, treating all Team Members with respect.
Effectively manages stress during challenging situations.
Adapts leadership style to meet the needs of others.

Actively participates in operations, especially during peak service times.

Regularly acknowledges and rewards strong performance.
Treats all employees fairly and consistently.
Encourages open communication between bar staff and other employees.
Listens effectively to Team Members' needs and concerns.

COMMUNICATION:
Ensures clear communication through regular information sharing and dialogue.
Promotes open and honest communication among Team Members.
Holds regular meetings to facilitate information exchange.
Engages in one-on-one discussions as needed.
Maintains communication with vendors regarding inventory and events.

EXECUTION MANAGEMENT:

Adheres to food service standards and ensures accountability for quality results from all bar staff.

Guarantees compliance with operational procedures, recipes, and health regulations.
Sets high standards and continuously seeks improvement.
Prioritizes quality and efficiency in operations.
Holds team members accountable for their responsibilities.

Prevents subpar products from reaching Guests and addresses issues immediately.

Makes necessary disciplinary decisions when required.
Identifies and corrects mistakes promptly to facilitate learning.

GUEST-CENTRIC APPROACH:
Ensures that every decision enhances the Guest experience.
Models exemplary hospitality by addressing Guest needs proactively.

Encourages Team Members to exceed Guest expectations and foster repeat visits.

Balances Guest satisfaction with operational efficiency.
Monitors Guest feedback to enhance performance.

Anticipates potential issues that could affect Guest satisfaction.

Follows up to ensure any concerns are resolved swiftly.
DECISION MAKING & PROBLEM SOLVING:

Analyzes problems thoughtfully, acting with urgency while prioritizing the brand's interests.

Quickly synthesizes information to identify key issues.
Investigates root causes to develop effective solutions.
Considers both immediate and long-term impacts of decisions.
Demonstrates accountability for decisions and outcomes.
Evaluates various options before taking action.
Acts decisively based on urgency and necessity.

ADAPTABILITY AND CHANGE MANAGEMENT:

Champions significant beverage initiatives to drive results and enhance the brand.

Responds promptly to evolving needs and adjusts strategies accordingly.
Maintains a positive attitude towards new challenges and initiatives.

Builds support among staff by clarifying the goals of new programs.

Understands new offerings and communicates changes effectively to all staff.
Ensures seamless integration of new items into operations.
Persists through resistance to change with positive influence and accountability.
Balances daily priorities with long-term objectives.

FINANCIAL MANAGEMENT:

Demonstrates a comprehensive understanding of financial aspects of operations and the bar's contribution to profitability.

Analyzes financial performance, Guest satisfaction metrics, and other key indicators.
Utilizes tools to monitor performance and identify growth factors.
Supports initiatives to enhance business performance
Ensures consistent quality to drive brand loyalty and sales growth.
Displays insight into key business drivers.
Considers financial implications in planning and decision-making.

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