Account Manager

5 days ago


Ann Arbor, Michigan, United States Genesis Global Group Full time
Job Summary:

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in state-of-the-art, automated DNA-based molecular analysis of chronic and infectious illnesses. Our main research focus is in Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

Job Responsibilities:
  • Grow client base revenues by presenting new test information, upselling, and seeking new sources of revenue from existing clients.
  • Establish positive long-term client relationships.
  • Educate and train clients, research problems, and coordinate solutions between the laboratory and client.
  • Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in developing and implementing client retention strategies.
  • Monitor, evaluate, and report client satisfaction levels and recommend corrective action as required.
  • Maintain knowledge of competitors and their presence in assigned territories.
Requirements:
  • 1-3 years of successful customer service experience.
  • Well-developed multi-tasking, organizational skills, and detail orientation.
  • Energy, motivation, enthusiasm, and integrity.
  • Excellent written and verbal communication skills.
  • Sound judgment and decision-making ability.
  • Computer proficiency in MS Office, Excel, email, and internet functions.
  • Knowledge of laboratory testing and competing products.
  • Ability to travel within the coverage area and occasionally nationwide.

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