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Accounts Receivable Manager

1 month ago

Ann Arbor, Michigan, United States Truck Hero Full time
Job Title: Accounts Receivable Manager

At Truck Hero, we are seeking an experienced Accounts Receivable Manager to join our team. This role will be responsible for overseeing the day-to-day accounts receivable functions, including cash application, invoicing accuracy, customer portal management, collections, customer account management, and deductions.

Key Responsibilities:
  • Manage the accounts receivable department, including collections, cash applications, and deductions.
  • Lead department development, training, and coaching.
  • Responsible for the day-to-day resolution of all accounts receivable issues.
  • Manage all accounts, ensuring invoicing and cash application accuracy, along with posting and applying returns credits and refunds.
  • Responsible for deduction management; manage the validity of customer deductions and oversee the aging of the deductions to ensure that credits are handled timely.
  • Manage the development and implementation of consistent AR policies enterprise-wide.
  • Develop and implement KPI's and SMART goals for the team.
  • Manage large customer collections to ensure the OE, Amazon, retail, and aftermarket past dues are handled timely.
  • Train and mentor the team to determine the root causes and solve these issues on a go-forward basis.
  • Responsible for allowance and bad debt calculations.
  • Create a company-wide culture in AR of proactivity across the Brands.
  • Develop and implement continuous improvement processes once established.
  • Expertise in managing allowance for doubtful accounts and performing accurate bad debt calculations.
Requirements:
  • Bachelor's degree in accounting required.
  • 5-10 years of AR experience.
  • Minimum 5 years AR management experience managing a medium to large team.
  • Experience working with NetSuite, preferred.
  • Experience with allowance and bad debt calculations.
Skills and Abilities:
  • Advanced skills in Microsoft Office Suite, especially with Excel.
  • Ability to understand multiple current ERP systems and any new system implementation (testing, cutover tests, training).
  • Ability to multi-task in a fast-paced environment.
Travel:
  • Occasional travel may be required (roughly 10%).
Competencies:
  • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Supervisor Responsibilities:
  • This position schedules, oversees, and reviews the work of direct reports.
Physical Requirements:
  • This position is subject to sedentary work; exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.
Physical Activities:
  • This position is subject to the following physical activities: walking, talking, and hearing.
Visual Acuity:
  • The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
Working Conditions:
  • This position operates in a professional office environment. This role routinely uses standard office equipment.