Member Service Representative

1 month ago


Akron, Ohio, United States Akron Area YMCA Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our staff, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Welcome and engage with members, guests, and program participants in a warm and welcoming manner.
  • Provide information on membership and program options, and promote our services to potential members.
  • Respond to member and guest needs, and resolve any concerns or issues in a timely and professional manner.
  • Maintain a clean and organized work environment, and ensure that all areas of the facility are well-maintained.
  • Collaborate with other staff members to achieve our mission and goals.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of software applications.
  • CPR/AED and First Aid certification required within 90 days of hire.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and growth opportunities.
  • A fun and rewarding work environment.


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