Front Desk Associate

5 days ago


Nashville, Illinois, United States The Republic Full time
About The Republic of Tea

We are a company dedicated to enriching lives through premium teas, innovation, and education. Our mission is to lead a tea revolution by creating a work culture that embodies our unique 'Sip by Sip Rather Than Gulp by Gulp' philosophy.

Job Summary

We are seeking a warm, professional, and highly organized Front Desk Associate to serve as the initial touchpoint for our customers and guests. This role involves maintaining accurate records, facilitating communications, and managing guest concerns with the utmost professionalism.

Main Responsibilities
  • Greet and assist visitors, directing them appropriately and ensuring a welcoming experience.
  • Answer and route phone calls efficiently, take messages, and provide accurate information to callers.
  • Handle incoming and outgoing mail and packages.
  • Maintain cleanliness and orderliness of the reception area, ensuring adherence to safety and hygiene standards.
  • Organize and manage files, process orders, and respond to customer inquiries.
  • Uphold security by monitoring the visitor log and issuing guest passes.
  • Perform order entry accurately through various platforms (fax, email, portals).
  • Deliver exceptional service via email and chat to resolve issues and promote satisfaction.
  • Review pending orders, manage reports, and handle specific customer requests.
Requirements
  • High school diploma or equivalent.
  • At least 1 year of relevant work experience.
  • Friendly, engaging personality and polished appearance.
  • Strong organizational skills and ability to work independently.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to learn and use internal systems effectively.


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