Customer Service Representative

3 days ago


Nashville, Illinois, United States The Republic of Tea Full time
About The Job

We are seeking a highly organized and professional Front Desk Coordinator to serve as the initial point of contact for our visitors and guests. This role involves maintaining accurate records, facilitating communications, and managing guest concerns with the utmost professionalism.

Key Responsibilities:

  • Greet and assist visitors, directing them appropriately and ensuring a welcoming experience.
  • Answer and route phone calls efficiently, take messages, and provide accurate information to callers.
  • Handle incoming and outgoing mail and packages.
  • Maintain cleanliness and orderliness of the reception area, ensuring adherence to safety and hygiene standards.
  • Organize and manage files, process orders, and respond to customer inquiries.
  • Uphold security by monitoring the visitor log and issuing guest passes.
  • Perform order entry accurately through various platforms (fax, email, portals).
  • Deliver exceptional service via email and chat to resolve issues and promote satisfaction.
  • Review pending orders, manage reports, and handle specific customer requests.
  • Assist with additional projects as needed and adhere to company policies and instructions.

Requirements:

  • High school diploma or equivalent.
  • At least 1 year of relevant work experience.
  • Friendly, engaging personality and polished appearance.
  • Strong organizational skills and ability to work independently.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to learn and use internal systems effectively.

Why Work With Us?

The Republic of Tea is dedicated to enriching lives through premium teas, innovation, and education. We offer a supportive and enriching environment where you can contribute to a mission-driven team passionate about quality and customer satisfaction.



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