Operations Manager

3 days ago

Dallas, Texas, United States Estes Express Full time
Job Summary:

The Operations Manager plays a critical role in the success of our transportation terminal, overseeing a diverse range of Less-Than-Truckload (LTL) operations across multiple shifts. This position requires strong leadership skills, customer service focus, and the ability to manage a team of up to 450 employees. The successful candidate will have a proven track record of leading high-performing teams, driving business growth, and ensuring operational efficiency.

Key Responsibilities:
  • Lead, guide, and direct employees to achieve business objectives, including setting goals, monitoring performance, and providing coaching and development opportunities.
  • Manage terminal operations, including dock planning, scheduling, and ensuring compliance with company policies and procedures.
  • Oversee the hiring, training, and termination of employees, ensuring all paperwork is processed according to company guidelines.
  • Administer and carry out assigned portions of the Terminal Business Plan, as set forth by the Terminal Manager.
  • Manage terminal operations in the absence of the Terminal Manager or Assistant Terminal Manager.
  • Enforce understanding and compliance with all company policies and procedures, safety rules, and government regulations.
  • Meet all Key Performance Indicators (KPIs) assigned, ensuring timely pickup and delivery of freight and verifying freight for all billing.
  • Observe loading of trucks for proper handling and distribution of freight for transport.
  • Enforce all safety measures in regard to balance of freight for safe operation of trucks.
  • Oversee terminal operations to ensure customer satisfaction while minimizing costs.
  • Direct investigations into causes of customer complaints and recommend solutions to correct them.
  • Assist with the coordination of drivers and assign trucks and delivery routes for pickup and delivery of freight.
  • Record all pertinent information on transport of freight, including time of departure and delivery.
  • Conduct safety interviews with drivers, including post-accident MVA reports, workers' compensation after-accident interviews/reports, notice of violations interviews with drivers, and road observation discussions with drivers.
  • Conduct safety training as needed, following accidents, workers' compensation incidents, road observations, and notices of violations.
Qualifications:
  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background.
  • Bachelor's Degree preferred.
  • Minimum of 5 years supervisory experience preferred.
  • Knowledge of all aspects of an LTL terminal preferred.
  • Must have good computer skills (AS/400 & MS Office a plus).
  • Must have strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
  • Customer Service focus.
  • Some travel required.
  • Possess excellent verbal, written, and listening communication skills.
  • Excellent planning and organization skills.
  • Knowledge of hazardous materials preferred.
  • Must have a strong work ethic and good problem-solving skills.
  • Must be willing to work 50 hours/week average.
  • Must be able to work any shift, including nights and/or weekends, and in any weather condition.
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job.
  • Must be able to comply with all company policies, rules, procedures, and Code of Conduct.
  • Must be able to interact well with others.
  • Must be able to work independently or in a team setting.
  • Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
  • Responds well to questions.
  • Ability to read, interpret, and comply with written information and documents, such as safety rules, operations/procedure manuals, and maintenance instructions, with a high comprehension and concentration level to include the ability to meet deadlines.
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
  • Must be authorized to work in the United States.

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