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Front Desk Representative

2 months ago

Memphis, Tennessee, United States Crestline Hotels & Resorts Full time

Job Summary

The Front Desk Agent is responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Resolve guest complaints and concerns in a professional and courteous manner
  • Anticipate and meet the needs of guests, responding promptly to their requests
  • Maintain accurate records and reports, including guest registration and room assignments
  • Process guest check-ins and check-outs, handling cash and credit transactions as needed
  • Communicate with other departments, such as housekeeping and maintenance, to ensure seamless guest service
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions

Requirements

  • High school diploma or equivalent required
  • Previous experience in a customer service or hospitality role preferred
  • Basic computer skills and knowledge of hotel software systems
  • Ability to work a variety of shifts, including evenings, weekends, and holidays

About Crestline Hotels & Resorts

Crestline Hotels & Resorts is a leading hospitality company that values its employees and provides opportunities for growth and development. We are committed to delivering exceptional guest service and creating a positive work environment for our team members.