Front Desk Operations Manager

1 day ago


Memphis, Tennessee, United States Sheraton Memphis Downtown Full time
Job Title: Front Desk Manager

Job Summary:

We are seeking a highly motivated and experienced Front Desk Manager to join our team at Sheraton Memphis Downtown. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring efficient and smooth processes, and delivering exceptional guest experiences.

Key Responsibilities:

  • Manage the front desk team to ensure seamless guest check-in and check-out processes
  • Train and mentor front desk staff to deliver outstanding customer service
  • Handle guest inquiries, concerns, and complaints in a professional and timely manner
  • Coordinate with other departments to ensure seamless guest experiences
  • Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
  • Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
  • Manage room inventory and maximize revenue through effective room management strategies
  • Conduct performance evaluations and provide feedback to front desk team members

Requirements:

  • 2 years prior departmental management experience in front office or related disciplines
  • Time management and negotiation skills
  • Ability to manage and lead each discipline of the department independently
  • Ability to manage according to employment and Innkeeper laws of the jurisdiction
  • Prior cash handling experience necessary
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits:

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

About Us:

Sheraton Memphis Downtown is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Memphis Downtown means being part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.


  • Front Desk Manager

    4 weeks ago


    Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

    Front Desk Manager Job DescriptionSheraton Memphis Downtown is a renowned hotel located in the heart of downtown Memphis, Tennessee, offering a dynamic work environment. As a Front Desk Manager, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city.Key Responsibilities:Oversee the daily...

  • Front Desk Manager

    2 weeks ago


    Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

    Front Desk Manager Job DescriptionSheraton Memphis Downtown is a renowned hotel located in the heart of downtown Memphis, Tennessee, offering a dynamic and exciting work environment. As a Front Desk Manager, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city.Key...

  • Front Desk Supervisor

    22 hours ago


    Memphis, Tennessee, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel's front office team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the...

  • Front Desk Supervisor

    3 weeks ago


    Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

    Job Title: Front Desk SupervisorAre you a customer-focused professional with a passion for hospitality? We are seeking a Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a Front Desk Supervisor, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. You...


  • Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

    Front Desk SupervisorSheraton Memphis Downtown is a renowned hotel in the heart of downtown Memphis, Tennessee, offering a dynamic work environment. As a Front Desk Supervisor, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city. The hotel provides a range of employment opportunities,...


  • Memphis, Tennessee, United States Hampton Memphis SW Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Memphis SW. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProvide warm and welcoming...

  • Front Desk Team Lead

    1 month ago


    Memphis, Tennessee, United States Davidson Hospitality Group Full time

    Front Desk SupervisorWe are seeking a dynamic and customer-focused professional to lead our front desk team in delivering exceptional guest service. As a Front Desk Supervisor, you will be responsible for providing high-quality service, ensuring a positive guest experience, and maintaining a clean and organized front desk area.Key Responsibilities:Lead the...


  • Memphis, Tennessee, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to detail, excellent...


  • Memphis, Tennessee, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent...


  • Memphis, Tennessee, United States Davidson Hospitality Group Full time

    Front Desk Agent FTWe are seeking a highly energetic and people-oriented individual to join our team as a Front Desk Agent. As the friendly face of our hotel, you will be responsible for creating exceptional guest experiences.Key Responsibilities:Provide warm and welcoming service to guestsManage front desk operations, including check-in and check-out...

  • Front Desk Liaison

    2 days ago


    Memphis, Tennessee, United States Xai Full time

    Job Title: Front Desk AmbassadorxAI is seeking a highly skilled and professional Front Desk Ambassador to support the growth of our organization's security program.Job Summary:The Front Desk Ambassador will be responsible for managing site access by greeting and welcoming visitors, ensuring only authorized personnel enter the site, and acting as a liaison...


  • Memphis, Tennessee, United States Davidson Hospitality Group Full time

    About the Role:We are seeking a highly motivated and people-oriented individual to join our team as a Front Desk Agent at Davidson Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring a warm and welcoming atmosphere for our guests.Key Responsibilities:Provide exceptional...

  • Front Desk Associate

    2 weeks ago


    Memphis, Tennessee, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at the Memphis Marriott East. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest...

  • Front Desk Liaison

    3 weeks ago


    Memphis, Tennessee, United States Xai Full time

    Front Desk AmbassadorxAI is seeking a highly skilled and professional Front Desk Ambassador to support the growth of our security program. As a key member of our team, you will be responsible for managing site access, greeting visitors, and ensuring only authorized personnel enter the site.Key Responsibilities:Welcome and greet employees, contractors, and...


  • Memphis, Tennessee, United States Town Pump Full time

    Hotel Front Desk Agent Job DescriptionThe Town Pump Hotel Group is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Liaison

    3 weeks ago


    Memphis, Tennessee, United States Xai Full time

    Job Title: Front Desk AmbassadorxAI is seeking a highly skilled and professional Front Desk Ambassador to support the growth of our organization's security program. As a key member of our team, you will be responsible for managing site access, greeting visitors, and ensuring only authorized personnel enter the site.Key Responsibilities:Welcome and greet...

  • Front Desk Ambassador

    2 weeks ago


    Memphis, Tennessee, United States Silver Tree Residential, LLC Full time

    Front Desk ConciergeSilver Tree Residential, LLC is seeking a reliable and quality-focused Front Desk Concierge to join our growing team.Job SummaryThe Front Desk Concierge will be responsible for ensuring the safety and security of our guests, employees, and company assets. This includes constant patrol and observation of all assigned areas, reporting...


  • Memphis, Tennessee, United States Collage dance Collective Full time

    Job Title: Front Desk AssociateWe are seeking a highly organized and detail-oriented Front Desk Associate to provide exceptional customer service and administrative support to our team.Key Responsibilities:Manage the front desk and provide a welcoming experience for parents, clients, and studentsProcess payments, handle customer inquiries, and maintain...


  • Memphis, Tennessee, United States Collage Dance Full time

    Job Title: Front Desk AssociateWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Collage Dance Collective. As the first point of contact for our parents and students, you will be responsible for providing exceptional customer service and ensuring a smooth experience for all visitors.Key Responsibilities:Manage the...

  • Front Desk Ambassador

    4 weeks ago


    Memphis, Tennessee, United States Silver Tree Residential, LLC Full time

    Front Desk ConciergeSilver Tree Residential, LLC is seeking a reliable and quality-focused Front Desk Concierge to join our growing team.About the RoleThe Front Desk Concierge will be responsible for ensuring the safety of guests, employees, and company assets through constant patrol and observation of all assigned areas. They will also promote positive and...