Hotel Front Desk Representative

2 days ago


Memphis, Tennessee, United States Town Pump Full time
Hotel Front Desk Agent

The Town Pump Hotel Group is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Deliver personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Process guest transactions, including check-in, check-out, billing, and reservations, while maintaining accuracy and attention to detail.
  • Utilize technology, such as computer systems and multi-line phone systems, to efficiently manage guest interactions and resolve issues.
  • Work collaboratively with other team members to achieve common goals and objectives.
  • Maintain a clean and organized front desk area, adhering to Town Pump's high standards of quality and service.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Basic computer skills and knowledge of hotel operations, including cash handling and credit card transactions.
  • Ability to work independently and as part of a team, with a high degree of flexibility and adaptability.

What We Offer:

  • A competitive salary and benefits package, including 401(K), health, dental, and vision insurance.
  • Opportunities for career growth and professional development, with a focus on employee satisfaction and engagement.
  • A dynamic and supportive work environment, with a commitment to diversity, equity, and inclusion.

Town Pump is an Equal Employment Opportunity (EEO) employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and encourage individuals from underrepresented groups to apply.



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