Hotel Front Desk Representative
2 days ago
The Town Pump Hotel Group is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Deliver personalized service to guests, responding to their needs and requests in a timely and professional manner.
- Process guest transactions, including check-in, check-out, billing, and reservations, while maintaining accuracy and attention to detail.
- Utilize technology, such as computer systems and multi-line phone systems, to efficiently manage guest interactions and resolve issues.
- Work collaboratively with other team members to achieve common goals and objectives.
- Maintain a clean and organized front desk area, adhering to Town Pump's high standards of quality and service.
Requirements:
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Basic computer skills and knowledge of hotel operations, including cash handling and credit card transactions.
- Ability to work independently and as part of a team, with a high degree of flexibility and adaptability.
What We Offer:
- A competitive salary and benefits package, including 401(K), health, dental, and vision insurance.
- Opportunities for career growth and professional development, with a focus on employee satisfaction and engagement.
- A dynamic and supportive work environment, with a commitment to diversity, equity, and inclusion.
Town Pump is an Equal Employment Opportunity (EEO) employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and encourage individuals from underrepresented groups to apply.
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