Hotel Front Desk Representative

1 day ago


Memphis, Tennessee, United States Town Pump Full time
Hotel Front Desk Agent Job Description

The Town Pump Hotel Group is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Process guest transactions efficiently and accurately, including check-in, check-out, billing, and reservations.
  • Utilize computer systems and data entry skills to manage guest information and hotel operations.
  • Communicate effectively with guests, teammates, and management to resolve any issues or concerns.
  • Maintain a clean and organized front desk area, adhering to hotel standards and protocols.
  • Perform other duties as assigned, including cleaning public areas, assisting with breakfast service, and folding laundry.

Requirements:

  • High school diploma or equivalent required; prior experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Basic computer skills and knowledge of hotel operations, including data entry and cash handling.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package, including 401(K), health, dental, and vision insurance.
  • Opportunities for career growth and professional development within the Town Pump Hotel Group.
  • A dynamic and supportive work environment, with a focus on teamwork and guest satisfaction.

Town Pump is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest service.



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