Front Desk Supervisor
24 hours ago
The Front Desk Supervisor is a key member of the hotel's front office team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities- Assist the Front Desk Manager in overseeing the front desk operations and ensuring that all guests receive a high level of service.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Process guest check-ins and check-outs, including handling room assignments and key cards.
- Manage the front desk cash handling and ensure that all financial transactions are accurate and secure.
- Monitor and maintain the front desk area, including the lobby and guest service areas.
- Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
- Participate in ongoing training and development to stay up-to-date on hotel policies and procedures.
- High school diploma or equivalent required.
- At least 2-3 years of experience in a hotel or related field, preferably in a supervisory or lead role.
- Strong communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent guest service skills and a commitment to providing a high level of service to all guests.
- Ability to maintain confidentiality and handle sensitive information.
Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, as well as short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
Apply for this position at https://careers-aimbridge.com.
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