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Front-of-House Restaurant Supervisor

2 months ago

New York, New York, United States Eataly North America Full time
Job Description

Company Overview

Eataly North America is a leading artisanal Italian food and beverage marketplace. Our mission is to provide our guests with an exceptional dining experience, while showcasing the best of Italian cuisine and culture.

Job Summary

The Restaurant Floor Manager will assist the Food & Beverage Manager in the day-to-day operations of Eataly's full-service restaurants. This role will oversee front-of-house restaurant staff, including servers, bartenders, food runners, hosts, bussers, and barbacks.

Key Responsibilities

  • Staff Management
    • Supports with hiring, assigning, training, evaluating, and terminating employees
    • Documents, investigates, escalates, and resolves all employee and guest incidents
  • Service Standards
    • Ensures exceptional service standards are consistently met and that activities are carried out effectively
  • Operations
    • Inspects dining room and storage areas to ensure compliance with health and safety regulations
    • Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications
  • Financial Management
    • Reviews financial information such as sales, inventory, and costs to monitor budget
  • Team Collaboration
    • Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.

Qualifications

  • 2+ years of experience leading or managing a front-of-house restaurant team
  • Understanding of steps of service
  • Outstanding communication, leadership, and problem-solving skills
  • Bachelor's Degree or Associate's Degree in Restaurant Management or Hospitality preferred
  • Knowledge of Italian cuisine and beverage highly preferred

Requirements

  • Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting
  • Food Handler's License preferred

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more

Compensation

The annual compensation for this position is $65 - 75k per year