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Restaurant Supervisor

1 month ago

New York, New York, United States Hard Rock International Full time
Job Title: Restaurant Supervisor

At Hard Rock International, we are seeking a highly motivated and experienced Restaurant Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for ensuring exceptional guest satisfaction, while contributing to the sales growth and upholding all brand standards and core values.

Key Responsibilities:
  • Assist bartenders, servers, hosts, and bussers with day-to-day operations, ensuring seamless service delivery.
  • Support cafe senior leadership in maintaining brand standards and core values, while meeting or exceeding business objectives.
  • Develop and mentor hourly staff members to become Hard Rock brand ambassadors and industry-leading customer service providers.
  • Communicate effectively with employees, managers, and guests to ensure a positive work environment and exceptional guest experience.
  • Monitor and coach employees on performance, compliance with procedures, and workload, ensuring a safe and secure environment.
Requirements:
  • 2+ years of supervisory experience in a high-volume, casual-themed, full-service restaurant.
  • Strong knowledge of food handling and safety procedures.
  • Bartending experience preferred.
  • Ability to learn and bring innovative ideas to the team.
  • Excellent verbal and written communication skills, with a high level of business acumen and common sense.
  • Ability to effectively communicate complex ideas and pitch information in one-on-one and group situations.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to be part of a global brand with a rich history and culture.

We are an equal opportunity employer and welcome applications from people with disabilities. If you require reasonable accommodation during the application process, please contact our Human Resources team.