Customer Service Representative I

4 weeks ago


Rancho Cordova, California, United States IAA Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at IAA. As a Customer Service Representative, you will play a vital role in providing excellent customer service to our clients and customers.

Key Responsibilities
  • Provide customer support services through various channels, including phone, email, and in-person interactions.
  • Process orders and assignments, and enter data into our internal computer systems.
  • Reference pricing and delivery information to ensure accurate and timely responses to customer inquiries.
  • Respond to customer questions, inquiries, and requests in a professional and courteous manner.
  • Set up new and maintain existing records, and perform word processing assignments, filing, and related clerical duties.
  • Process paperwork in preparation for auction day, securing necessary approvals.
  • Assist with other duties around the office to help support the team.
Requirements
  • Ability to communicate comfortably with customers and provide excellent customer service.
  • A positive attitude and a willingness to assist your peers.
  • Digital literacy and strong interpersonal skills.
  • Time management skills and the ability to work independently.
  • Professional and clean appearance.
  • Ability to learn and adapt to new processes and procedures.
Education and Certification Requirements
  • A high school diploma or equivalent work experience.
  • 0-2 years' previous work experience.
Benefits

We offer a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



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