Customer Service Representative I
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at IAA. As a Customer Service Representative, you will play a vital role in providing excellent customer service to our clients and customers.
Key Responsibilities- Provide customer support services through various channels, including phone, email, and in-person interactions.
- Process orders and assignments, and enter data into our internal computer systems.
- Reference pricing and delivery information to ensure accurate and timely responses to customer inquiries.
- Respond to customer questions, inquiries, and requests in a professional and courteous manner.
- Set up new and maintain existing records, and perform word processing assignments, filing, and related clerical duties.
- Process paperwork in preparation for auction day, securing necessary approvals.
- Assist with other duties around the office to help support the team.
- Ability to communicate comfortably with customers and provide excellent customer service.
- A positive attitude and a willingness to assist your peers.
- Digital literacy and strong interpersonal skills.
- Time management skills and the ability to work independently.
- Professional and clean appearance.
- Ability to learn and adapt to new processes and procedures.
- A high school diploma or equivalent work experience.
- 0-2 years' previous work experience.
We offer a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.
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