Senior Customer Success Manager

3 weeks ago


San Diego, California, United States Shield AI Full time
Customer Success Manager

Shield AI is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Engagement department, you will be responsible for ensuring our customers achieve their desired outcomes through the use of Hivemind Enterprise Software.

Key Responsibilities:
  • Build and maintain strong relationships with customers to drive customer satisfaction and retention.
  • Act as the primary point of contact for customer onboarding, training, offboarding, and renewals.
  • Develop and implement customer success plans to ensure customers achieve their goals.
  • Collaborate with sales and product teams to address customer needs and feedback.
  • Own and drive contract renewal to ensure revenue growth.
Requirements:
  • Bachelor's degree in business, engineering, or a related field.
  • 10+ years of experience in customer success or account management.
  • 3+ years of experience working with large enterprise customers.
  • Proven experience in revenue renewal and retention for multi-million-dollar contracts.
  • Experience working in a startup environment.
Preferred Qualifications:
  • Strong understanding of AI and robotics technology.
  • Experience building and running a small customer success team at a startup.
  • Familiarity with the defense aviation industry.
  • Familiarity with developer-facing software products.
  • Certification in project management or customer success management.


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