Senior Customer Success Manager
2 weeks ago
inPowered is seeking a highly skilled Senior Customer Success Manager to drive renewals and business growth for our clients. As a key member of our team, you will be responsible for ensuring partner retention and satisfaction by delivering exceptional service through strategic insights, data-driven storytelling, and high operational standards.
Key Responsibilities:
- Drive renewal revenue growth and improve end-customer experience
- Develop and execute strategic campaigns to meet client goals
- Collaborate with internal and external stakeholders to achieve business objectives
- Analyze campaign performance and present recommendations to clients
- Own and present quarterly Business Reviews with key client stakeholders
- Monitor pacing and performance for live campaigns and work with the Operations & Product team to resolve issues
Requirements:
- 5-8 years of experience in marketing/ad tech industry and/or advertising agency, with a focus on relationship management and negotiation skills
- Bachelor's degree or equivalent work experience
- Knowledge and understanding of the Native Ad and/or Programmatic space
- Understanding of integrated marketing communications and the digital media landscape
- Proficient in MS Office, particularly Excel, PowerPoint, and Outlook
- Exceptional organization and communication skills
- Ability to learn quickly
What We Offer:
- Unlimited time off
- Benefits paid 100% by inPowered
- 401K offered
- Gym, home internet, cell phone reimbursements
About inPowered:
inPowered is a leading AI platform that enables brands to maximize their content marketing ROI. Our platform is powered by Artificial Intelligence and years of machine learning, allowing marketers to collect proprietary data and drive real ROI.
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